Privacy Policies
Céluvia Privacy Policy
This Privacy Policy describes how Céluvia (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from celuvia.shop (the “Site”) or otherwise communicate with us (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.
We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to:
- Communicate with you
- Provide the Services
- Comply with legal obligations
- Enforce applicable terms of service
- Protect or defend the Services, our rights, and the rights of our users or others
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we refer to information that identifies, relates to, describes or can be associated with you.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details: name, address, phone number, email
- Order information: name, billing address, shipping address, payment confirmation, email address, phone number
- Account information: username, password, security questions
- Shopping information: items viewed, added to cart, or added to wishlist
- Customer support information: information included in communications with us
Some features of the Services may require you to provide certain information. If you choose not to provide it, you may not be able to use some features of the Services.
Information We Collect through Cookies
We automatically collect certain information about your interaction with the Services (“Usage Data”).
This may include:
- Device information
- Browser information
- Network connection information
- IP address
- Interaction with the Site and Services
This data may be collected using cookies, pixels and similar technologies.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
- Companies supporting our Site and Services (such as Shopify)
- Payment processors collecting payment information to process transactions
- Third-party analytics or advertising technologies
Any information obtained from third parties will be treated in accordance with this Privacy Policy.
How We Use Your Personal Information
We may use your personal information for the following purposes:
Providing Products and Services
To process payments, fulfill orders, manage accounts, arrange shipping, process returns, and allow product reviews.
Marketing and Advertising
To send promotional communications and show advertisements tailored to your interests.
Security and Fraud Prevention
To detect and investigate fraudulent or illegal activity.
Communicating with You
To provide customer support and improve our Services.
Cookies
Like many websites, we use cookies to power and improve our Site and Services, including:
- Remembering your preferences
- Running analytics
- Understanding user interaction
You can control cookies through your browser settings, although blocking them may affect the functionality of the Site.
How We Disclose Personal Information
We may disclose your personal information in certain circumstances, including:
- With vendors or service providers who perform services on our behalf
- With business and marketing partners
- When required to fulfill your orders
- With affiliates within our corporate group
- In connection with legal obligations or business transactions
In the past 12 months, we may have disclosed the following categories of personal information:
Categories of Personal Information
- Identifiers such as contact details and account information
- Commercial information such as order history
- Internet activity such as usage data
Categories of Recipients
- Service providers
- Business and marketing partners
- Affiliates
We do not use sensitive personal information to infer characteristics about you.
User Generated Content
Our Services may allow you to post product reviews or other content.
If you choose to submit content publicly, it may be accessible to others. We are not responsible for the privacy or security of information you choose to make public.
Third-Party Websites and Links
Our Site may include links to websites operated by third parties. We are not responsible for their privacy practices or content. We recommend reviewing their privacy policies.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from children. If a parent or guardian believes that a child has provided personal information, they may contact us to request deletion.
Security and Retention of Your Information
No security measures are completely secure, and we cannot guarantee perfect security.
The length of time we retain personal information depends on factors such as:
- Maintaining your account
- Providing Services
- Legal obligations
- Resolving disputes
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Right to Access: Request access to your personal data
- Right to Delete: Request deletion of your data
- Right to Correct: Request correction of inaccurate information
- Right to Data Portability: Request a copy of your data
You may also opt out of marketing communications using the unsubscribe link in emails.
We may require verification of your identity before processing requests.