Return and Refund Policies

RETURNS POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at:

celuviainfo@gmail.com

Returns must be sent to the following address:

Calle Sansón y Barrios, 26
Santa Cruz de Tenerife, TF, 38009
Spain

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

Please note that if your country of residence is not Spain, shipping your goods may take longer than expected.

You can always contact us for any return questions at:

celuviainfo@gmail.com

Damages and Issues

Please inspect your order upon receipt and contact us immediately if:

  • The item is defective
  • The item is damaged
  • You received the wrong item

This allows us to evaluate the issue and resolve it.

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom products (such as special orders or personalized items)
  • Personal care goods (such as beauty products)
  • Hazardous materials, flammable liquids, or gases

We also do not accept returns for:

  • Sale items
  • Gift cards

If you have questions about a specific item, please contact us.

Exchanges

The fastest way to ensure you get what you want is to:

  1. Return the item you have.
  2. Once the return is accepted, make a separate purchase for the new item.

European Union 3-Day Cooling-Off Period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification.

The item must still be:

  • Unworn or unused
  • With tags
  • In its original packaging

You must also provide the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to inform you whether the refund was approved.

If approved, the refund will be automatically issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at:

celuviainfo@gmail.com